Due to the nature of the monogram business we do not accept returns or exchanges. Each order is custom made and will not be able to be sent back for credit, store credit, or exchange of another product.
At Monogram Mary we truly believe each item purchased should be loved by the special person it was created for. We put our time into the detail of every stitch and make sure each item is designed for you and only you, and therefore we are unable to accept returns. Please take time to proofread all spelling and typing as all sales on items are final.
We accept returns of eligible non-personalized items within 30 days of delivery. Returned merchandise must be unused, unworn, unwashed, and in its original condition.
Original shipping charges are nonrefundable. To begin a return, please email us. We will provide a prepaid return label, and a $10 return-shipping fee will be deducted from your refund.
Once your return has been received and inspected, your refund will be issued to the original form of payment. Please allow additional time for your bank or credit-card provider to process the refund.
We do not offer direct exchanges. If you would like a different item, color, or size, please return the eligible original item and place a new order.
Sale items, gift cards, and items marked “final sale” are not eligible for return or exchange.
We do not price adjust.